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Inbound Customer Capture Systems for Local Businesses
Capture The Customers You Didn't Know You Were Losing
Your website should do more than look good. It should help turn more of your existing traffic into real opportunities.
Having a website, Google profile, and contact form doesn’t mean your customer capture is optimized. We’ll review how your current setup captures, follows up with, and converts leads—then show you where opportunities are slipping through, and what to fix first.
Inbound Customer Capture Systems for Local Businesses
capture the customers you didn't know you were losing
Your website should do more than look good. Turn the people already finding your business into more leads, booked appts, and paying customers.
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your website should capture customers,
not just explain your business
your website should capture customers, not just explain your business
Most Business Websites are Nothing More Than an Online Brochure
There are two fundamentals to online sales: traffic and conversion.
Many local businesses already have traffic through Google Search, Maps, referrals, and social media—but they’re still losing potential customers and leaving revenue on the table because their website and sales process weren’t built to consistently capture leads and convert them into customers.
That’s where PremierPath specializes.
the leads you never knew you lost
you're losing customers
before you even know they called
One small-business study found that more than 6 in 10 inbound calls reached voicemail or went unanswered—and when those callers don’t connect, they tend to move on to the next business.
When You Miss the Call,
They Call Someone Else
70% of callers WILL NOT leave a voicemail
85% of missed calls NEVER call back
62% of missed calls contact a competitor IMMEDIATELY
These leads disappear without the biz owner knowing they existed
The caller doesn’t know you’re helping another client, on a job, driving, or closed for the day. They only know nobody answered.
the 5 minute window
The Faster You Respond,
The More Leads You Convert
100X Greater odds of making contact
21X Greater odds of qualifying the lead
*Based on the MIT/InsideSales 'Lead Response Management' study comparing response within 5 minutes versus 30 minutes
Don't Allow Your Competitors to Gain All the Customers That Should Have Been Yours!
the leads you never knew you lost
you're losing customers
before you even know they called
One small-business study found that more than 6 in 10 inbound calls reached voicemail or went unanswered—and when those callers don’t connect, they tend to move on to the next business.
When You Miss the Call,
They Call Someone Else
70% of callers WILL NOT leave a voicemail
85% of missed calls NEVER call back
62% of missed calls contact a competitor IMMEDIATELY
These leads disappear without the biz owner knowing they existed
The caller doesn’t know you’re helping another client, on a job, driving, or closed for the day. They only know nobody answered.
the 5 minute window
The Faster You Respond,
The More Leads You Convert
100X Greater odds of making contact
21X Greater odds of qualifying the lead
*Based on the MIT/InsideSales Lead Response Management study comparing response within 5 minutes versus 30 minutes
Don't Allow Your Competitors to Gain All the Customers That Should Have Been Yours!
See Where Your Business Is Losing Leads...
And How to Fix It
why leads still slip through
A Phone Number, Voicemail, & Contact Form Aren’t a Lead-Capture System
They give prospects a way to contact you.
They don’t ensure prospects get a response while they're still ready to buy.
They give prospects a way to contact you. They don’t ensure prospects get a response while they're still ready to buy.
“My phone is always with me.”
Not when you’re serving customers, driving, in a meeting, or doing the work you were hired to do.
“They’ll leave a voicemail.”
Many callers would rather call the next business than wait for a callback.
“I’ll call them back later.”
By then, another business may have already answered.
“My staff handles the phones.”
Except after hours, during lunch, on busy days, and when everyone is already busy helping someone.
“Our website contact form works.”
Only when staff sees the submission and responds quickly.
A complete system captures and responds to all new leads across every inbound channel a business has.
the good news
You Don’t Need More Leads. You Need to Stop Losing the Ones You Already Have.
Modern lead-capture systems can answer calls, respond to forms and chats, qualify prospects, and book appointments within seconds—even when you and your team are unavailable.
Respond to New Inquiries Within Seconds
Answer Calls During Busy Periods & After Hours
Engage Leads Across Phone, Text, Chat, & Website Forms
Automatically Qualify Prospects & Collect Their Information
Book Appointments On the Calendar Automatically
Every Lead Automatically Organized For Follow-Up
Every Lead. Every Channel. An Immediate Response - 24/7.
See Where Your Business Is Losing Leads...
And How to Fix It
premierpath goes beyond basic lead capture
A Lead Is Captured. An Appointment Is Booked. Then the Real Automation Begins.
Every booking can instantly trigger personalized messages, team alerts, reminders, pipeline updates, and follow-up—without you or your staff lifting a finger.
When an Appointment Is Booked On the Calendar, a Sequence of Events Is Automatically Triggered
Appointment Booked
New Lead Added to CRM
Call Summary Added to Notes
Confirmation Text & Email
Calendar Invitation Sent
Lead Tagged: Appt Booked
Notify Staff of New Appt
Lead Added to Sales Pipeline
Pre-Appt Materials Sent
Appt Reminder Messages
Post-Appt Follow-Up Message
Google Review Request
30-Day Courtesy Follow-Up
Ongoing Customer Nurture Sequence
See Where Your Business Is Losing Leads...
And How to Fix It
premierpath systems service packages
Choose the System for Your Business
Start with better customer capture, add AI phone coverage, or optimize the entire customer journey along with back-end systems to support it.
Customer Capture
conversation ai
An AI Agent captures, qualifies and follows up with leads from website chat, text, email and social media—and immediately texts callers when a call is missed.
$500/month
$1,000 one-time setup fee
What's Included:
AI Conversation Agent
Instant Responses to New Leads
Website Chat, Text, Email, DMs
Missed-Call Text-Back + AI
AI Carries Convo via Text
Lead Qualification & Capture
Appointment Booking
Appt Reminder Sequence
Appt No-Show Recovery
CRM & Pipeline Automation
Internal Staff Notifications
GBP Management & Optimization
Capture Leads via Text Message
PHONE COVERAGE: Missed calls trigger an immediate AI text conversation
Best for businesses that need one system to capture and follow up with leads across every channel, but aren’t ready to have a Voice AI Receptionist answer live phone calls.
AI Front Office
conversation ai + Voice ai
Everything in Customer Capture, plus an AI Receptionist that answers inbound calls, answers questions, qualifies leads, books appointments and routes calls to your team.
$750/month
$1,500 one-time setup fee
What's Included:
Everything in Customer Capture
AI Voice Receptionist
Answers All or Only Missed Calls
24/7 After Hours Call Coverage
Common Questions Answered
Caller Qualification & Lead Capture
Appointment Booking by Phone
Intelligent Call Routing
Live Transfer to Your Team
Call Summaries & Transcripts
CRM Notes Auto Updated
AI Google Review Management
PHONE COVERAGE: Voice AI answers calls your team misses or can’t get to
Best for businesses that want everything in Customer Capture, plus a Voice AI Receptionist to answer missed and after-hours calls, capture leads, and book appointments.
Customer Journey Optimization
conversation ai + Voice ai
+ custom systems
AI Front Office plus ongoing optimization of how customers move from first inquiry through booking, conversion, and beyond, including back-end processes.
$1,250/month
$2,500 one-time setup fee
What's Included:
Everything in AI Front Office
Customer Journey Analysis
Conversion Gap & Friction Analysis
Ongoing Conversion Optimization
Business Process Optimization
Team Efficiency Optimization
Lead Source-to-Revenue Tracking
Custom Reporting Dashboards
Custom Workflow Configuration
Priority Tech Support Portal
One Advanced System Included
PHONE COVERAGE: Voice AI answers calls your team misses or can’t get to
Best for businesses ready to optimize the entire customer journey as well as the internal processes, workflows, and systems that keep everything running efficiently.
advanced systems add-ons
One-Time Setup Systems
Every business operates differently. Add any system individually, or choose one system from this menu to include with our 'Growth & Operations' Package. Systems will be custom configured for your business.
Services Scheduling System
Let customers choose services, staff members, add-ons, and appointment times based on real availability. Perfect for salons and med spas.
$500 one-time setup
Quote-to-Cash System
Move customers from estimate or proposal to signed agreement, deposit, invoice, and payment with automated follow-up. Perfect for contractors.
$750 one-time setup
Customer Onboarding System
Automate welcome messages, onboarding forms, document collection, appointments, and internal onboarding tasks.
$500 one-time setup
Membership Revenue System
Create memberships, service plans, packages, or VIP programs with automated recurring billing, renewal management, and member follow-up.
$750 one-time setup
Local Business Listings System
Keep your business information accurate and consistent across 70+ major directories, maps, search engines, and local platforms. Great for any local biz.
$500 / 6 Months
$750 / 12 Months
Offer & Redemption System
Send trackable QR-code promotions and discounts, then scan them at redemption to track who claimed the offer and who actually came in to redeem it.
$500 one-time setup
Comment-to-DM System
Automatically 'like' and reply to Facebook and Instagram comments. Make lead generation posts with trigger words, and auto reply to commenters with a DM.
$500 one-time setup
Gift Card & Coupon System
Let customers buy gift cards for instant sales revenue, and run coupon promotions with discount codes that can be applied at checkout.
$500 one-time setup
Advanced Phone System
Configure departments, ring groups, staff routing, business hours, backup destinations, and more advanced call-handling rules.
$750 one-time setup
ongoing services
Premium Managed Systems
Ongoing systems we manage for you.
Strategy, optimization, management & ongoing support.
Growth Website System
A conversion-focused website with automations connected to your forms, booking, AI chat, CRM, follow-up, and customer pipeline.
$300/month
$1,500-$3,000 one-time setup
Local SEO Growth System
Improve local search ranking through keyword tracking, technical monitoring, on-page optimization and ongoing SEO management.
$250/month
$500 one-time setup
Outbound Voice AI System
Dial outbound calls to confirm new appointments, contact new leads, reactivate old leads, and follow up on all the leads no one had time for.
$350/month
$750 one-time setup
AI Reputation Growth System
Automate Google review requests, track who has been asked and who responded, and AI generates on-brand replies to new and past reviews. More reviews help you rank in the Google 'Map Pack'.
$200/month
$500 one-time setup
Customer Retention System
Generate more repeat business with ongoing customer follow-up, service reminders, promotions & discounts, referral campaigns, seasonal offers, and rebooking outreach.
$200/month
$750 one-time setup
Custom Workflow System
Choose one important business process (front-end or back-end) and we’ll redesign, automate, and streamline it to save time, reduce friction, and make the outcome more consistent.
$200/month
$750 one-time setup
Let's Build the Right System
For Your Business
Let's Build the Right System For Your Business
PremierPath Systems, LLC
1905 Sherman Street | Suite 200 | Denver, CO | 80203
(720) 790-5571
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